Everything you need to sell your experience, working as one.

There are three parts. Implementation is £3,000: discovery, set-up and launch of the system we agree, including the Revenue Opportunity Assessment, Done-for-You Switching, Payment & Membership Integrity Checks and 90 days of optimisation. Managed Fenro is £350 a month and covers operating, monitoring, maintaining and improving your systems after launch. Fenro also charges a service fee of 1% of qualifying sales through the system. Third-party provider costs are stated in your proposal as included, passed through or paid directly. Materially new requirements are scoped and quoted separately before work starts. Your agreement sets out the payment schedule and the exact terms.

It's 1% of qualifying sales: successful customer bookings and purchases made through your Fenro system, before payment-processor fees. We calculate it monthly from the system's own records and add it to your invoice, so Fenro's earnings grow a little when your systems handle more business. Refunds and failed or cancelled transactions aren't counted, and your proposal sets out exactly what qualifies. Your payment provider's own charges are separate.

Managed Fenro is month to month, with 30 days' written notice from either side, and service continues as normal throughout. Your business data (customers, bookings, records) and your domain are yours, with an agreed export and help with the handover if you ever move on. The platform Fenro builds and operates stays Fenro's and is licensed to you while we run it, the way you'd take your orders and customer list from a shop platform, not its engine.

Fenro is, for the technical side. From go-live, Managed Fenro covers the agreed hosting, monitoring, maintenance, updates, integrations and technical support for your systems, and we keep improving them, including through your first 90 days of optimisation. You keep running the business: your customers, your prices, your services and your decisions.

Not automatically. We start by looking at what you already have. If it provides a sound base and can support the customer journey, it can stay and be connected properly. If it creates friction or stops the wider operation working as one, replacing it may be the better option. When you do switch, Done-for-You Switching covers the agreed migration, set-up, testing and team onboarding, and your current booking process keeps running where practical until the new one is tested and approved.

Most booking platforms give you a set of features and ask you to work within them. Fenro starts with how your business actually operates. We bring together proven technology, connect the tools worth keeping and build the parts your operation needs. Then we stay responsible for running it.

It starts with the Revenue Opportunity Assessment, which looks at your customer journey, identifies where bookings, payments and repeat visits can be improved, and prioritises what to do first. From there Fenro improves the booking and payment experience and, through Revenue Recovery Setup, puts in place the retention and recovery mechanisms that are proven and available for your system.

The Recovery Club is live and taking customer bookings through a system Fenro built and still operates: the public site, capacity-based bookings that customers and staff share, online and front-desk payments, memberships, team bookings on a different commercial model, and the staff tools around all of it. The Recovery Club page sets out which rules were shaped around that operation and why.